The Patient Advisor is the first contact point for patients and visitors to our practice. At all times the Patient Advisor should present a professional, friendly and polite manner. As part of the dental reception team the Patient Advisor role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals and values.
Full Time, Permanent
Salary from £19,000
36 Hours per week including some Saturdays on a rota basis
Responsibilities:
Team
Provide positive support to all team members.
Report all issues of importance to the Reception Managers.
Encourage effective teamwork and booking of appointments.
Complete any reasonable duties requested by the Reception Management Team.
Customer Service
Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.
Deal with all enquiries in person, via email and on the telephone in a polite and professional manner.
Always be aware of patient confidentiality and data protection.
Inform Dentist of patient’s arrival.
Booking appropriate appointments.
Taking & receipting of all monies.
Maintain and accurately file records and update information from patients.
Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed.
Ensure patients receive all necessary paper work and all forms are signed and dated correctly.
Provide courtesy calls and send out appointments & reminders to patients.
Proactively deal with all complaints in line with company policy.
Be fully conversant with all emergency & evacuation procedures.
Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.
Business Focus
Appropriately book appointments
Constantly monitor the appointment book to maximise available appointment time.
Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments.
Make courtesy calls to avoid failure to attend appointments.
Ensure all monies are taken for treatment.
Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day.
Report any equipment breakdowns immediately to the office manager.
Assist with the compiling of reports and records on practice performance.
Be aware of all company policies and procedures to ensure compliance.
Environment
Ensure that the reception area is clean and tidy at all times
Ensure waiting areas, toilets, corridors; stairs and immediate external areas are kept tidy and free of hazards.
Always be vigilant and always report any problem or concerns to the reception management team immediately.
Specific Job Skills
Excellent customer care and communication skills.
The ability to communicate effectively at all levels.
Good at working as part of a team.
Able to deliver clear and accurate information.
Excellent telephone manner.
Commercial Skills
Ability to use MS Office applications and operate a computer based system
Excellent numeracy and accurately deal with and balance money
Use own initiative and work proactively
Key Competencies
Customer focus
A good eye for detail and a desire to take responsibility
Communication
Team work
Deliver results while working under pressure
Planning and control
Decision making
Commercial focus
Full UK Driving license
We are an equal opportunities employer and welcome applications from all who fit the requirements of the role. If you need any reasonable adjustments as part of our recruitment process please contact us.
How to apply:
Please apply directly to the Deputy Reception Manager with a full CV and covering letter to support your application:
