We are getting ready to bounce back ...

Find out how we are....

On Call Service

Since lockdown, the Partners have been busy providing an emergency on call service taking calls from patients for dental advice, prescribing medication and sending out orders of sundries. Having got to grips with the franking machine and their new additional roles as postmen, they have also been working hard with Anne and Fiona making plans and preparing the practice ready for our phased return to work. 


The Buildings

Communal areas of the practice have started to be altered to adhere to social distancing rules to protect us for a new normal way of working.


The reception areas at Queen Edith's Way and Copley are being prepared ready for clear protective screens to be fitted which will create a barrier between us and patients. 

We are also working hard to automate as many systems as possible to limit patient and receptionist interaction. We are considering a self check-in area, as used already in many GP surgeries, and are using more of Exact's additional functions to create a patient portal where patients can login at home to complete documents such as medical health and consent forms in advance to reduce the amount of time spent at the desk.   

The Office 

The admin team have moved out of the attic and have set up office in the boardroom at Highfield House ready for a phased return at some point. The empty attic is now being converted into a large female changing area to accommodate lockers, more uniform which will be needed so that staff can change after aerosol appointments, and to provide a larger space for social distancing whilst changing.





New Equipment

We have ordered new air filtration units for all of the surgeries to protect staff and patients from aerosol vapours. We have already had some of these units delivered with the rest and the extra oral suction ducts due to be with us in the next few weeks.

IQAir Product Details








All areas of the practice are being assessed and assigned a risk level from low to high. Approporiate cross infection control plans and PPE are being prepared accordingly for each area. We are busy sourcing visors, FFP3 masks, gowns, aprons and hats so we are ready to work safely with sufficient stock when given the go ahead by the Government, PHE and the GDC that we can implement a phased return to work.



Thinking of you - tips and ideas

Over the last few weeks, our fantastic team have  been offering some useful tips on how they are surviving during lockdown. See below for some financial tips, how to maintain your wellbeing and some cpd links that may be of use.

Please feel free to email Sally with anything you think would be useful to share here and keep your fantastic posts coming on our staff facebook group (DH Staff) as it is so lovely to be able to keep in touch this way.

Money tips  

Reduce your monthly council tax payment 

If you pay your council tax by direct debit, you can reduce your monthly outgoings by changing your payment structure from the standard 10 months to 12.  With the standard 10 month payment structure, no payments are made in February and March, however if you register for an online council tax account, you can change your payment period so that you pay less each month over the longer period of 12 months. 

To register an online account

You will need your council tax reference which can be found on your council tax statement or your bank statement direct debit .

If you have any money tips you would like to share on this page please email them here



You may feel that this unique period of lockdown is an ideal time to catch up or get ahead with some CPD. There are lots of free online resources available such as articles, podcasts and webinars some of which are listed below.

If you have any cpd courses you would like to share on this page please email them here

CPD suitable for everyone

Topic Duration Provider Web link
Manual Handling 25 mins Isopharm Click here
Hand Hygiene 45 mins Isopharm Click here


 CPD for Clinical Staff

Topic Duration Provider Web link

12 different courses
(create a free account)

1 hour


Click here

Dental Nurse webinars: 2 webinars 14th & 19th May (free)

1 hour


Click here
 Display screen equipment  30 mins  Isopharm  Click here
 Surface cleaning  30 mins  Isopharm  Click here
 Clinical governance  30 mins  Isopharm  Click here

 6 different courses
(create a free account)

 1.5 hours  GSK Click here 
Mulitple courses:
Decontaminatinon, environmental cleaning
and hand hygiene during COVID-19
 Various  Schuelke Click here 
Multiple courses:
Endodontic irrigation, safety in infection control
 Various  Cleancert Click here 
 Multiple courses:  Various  Dentalcare  Click here
 Multiple courses (requires payment)  Various  Glenys Bridges  Click here
 Essential Decontamination (requires payment)  5 hours  BDA Click here 


Mindfulness, wellbeing and excercise

As lockdown continues and the number of COVID-19 cases rises, the stress and anxiety around the virus rises right alongside them. It’s helpful to remember that you’re not alone in how you feel and important to keep in mind that while we’re all in this together, each person has unique life circumstances. Everyone will deal with this situation differently and will be coping with different challenges such as loneliness, financial hardship, juggling work and home schooling and generally keeping positive. We are all working hard to self isolate and “flatten the curve” by slowing the rate by which this illness spreads, and now more than ever it is important that we take time to focus on our mental wellbeing to understand ourselves during this uncertain time.

5 Steps for mental well being

Try these 5 steps to help build a sense of belonging and self-worth and to raise your self esteem.

Connect with other people

Good relationships are important for your mental wellbeing. They can give you an opportunity to share positive experiences and provide emotional support and allow you to support others. Make the most of technology to regularly stay in touch with friends and family and communicate visually with Skype, FaceTime or zoom.

Be physically active

Being active is not only great for your physical health and fitness. Evidence shows it causes chemical changes in your brain which can help to positively change your mood and can improve your mental wellbeing by helping you to set goals or challenges and achieve them

Although the gyms etc are all closed there's plenty of free exercise classes online.

  • Have a look on you tube for a video workout
  • Download a fitness app on your phone
  • Joe Wicks and Cosmic Kids yoga are on you tube and are favourites in many family households
  • Try the couch to 5K running challenge
  • If an exercise class isn't for you, go for a walk and enjoy the lovely weather and countryside and you will feel better instantly

If you have found a workout you would like to recommend email the link here to share it on this page.

Learn new skills

Try learning to cook something new or work on a DIY project, such as fixing a broken bike, garden gate or something bigger. There are lots of free video tutorials online. You could try learning a new language or try new hobbies that challenge you, such as writing a blog, taking up a new sport or learning to paint. Or take the time to catch up on some CPD.

Give to others

Research suggests that acts of giving and kindness can help improve your mental wellbeing. It could be small acts of kindness towards other people, or larger ones like volunteering in your local community.

Some examples of the things you could try include:

  • Saying thank you to someone for something they have done for you
  • Asking friends, family or colleagues how they are and really listening to their answer
  • Spending time talking with friends or relatives who need support or company
  • Offering to help someone you know with their shopping
  • Volunteering in your community

Pay attention to the present moment (mindfulness)

Paying more attention to the present moment can improve your mental wellbeing. This includes your thoughts and feelings, your body and the world around you.Some people call this awareness "mindfulness". Mindfulness can help you enjoy life more and understand yourself better. It can positively change the way you feel about life and how you approach challenges.

Why not join the mass mindfulness classes on Mon,Wed,Fri 18:45-19:00: http://zoom.us/j/987553096, or you can watch meditations any time on YouTube.There's even sleep stories for children at bedtime to help settle them quickly and have more adult time.

Most of all, be kind to yourself