Recruitment

We currently have one vacancy - Full Time Patient Advisor.

About Devonshire House:

Devonshire House Dental Practice is one of the country’s leading Dental Practices and was awarded Best Practice in the UK 2015. We offer specialist Prosthodontic, Periodontic, Orthodontic and Endodontic treatments in our main nine surgery practice and our two surgery satellite practice, hand in hand with the full range of routine dental care.

Our Ethos:

At Devonshire House our high calibre team are committed to delivering excellent dentistry and customer service to our discerning patients; from the simplest matter to the most complex, our aim is to do everything superbly well.

We are passionate about our work and the ‘good thing’ that is Devonshire House. Our team are keen to work hard and pursue personal development and we have a single-minded approach to make every day at Devonshire House fun and active.

What we offer:

  • Competitive salary
  • Pension scheme
  • Staff incentives after 1 year
  • Opportunity to work within a friendly working environment and experienced team.
  • Fully funded CPD training
  • Full uniform

 

 Privacy notice  Safeguarding policy

 

Full Time Patient Advisor

35.75 per week over 4 days including 1 Saturday per month & 1 Bank Holiday Saturday per year

The Patient Advisor is the first contact point for patients and visitors to our practice. At all times the Patient Advisor should present a professional, friendly and polite manner. As part of the dental reception team the Patient Advisor role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals and values.

Responsibilities:

Team

  • Provide positive support to all team members.
  • Report all issues of importance to the Reception Managers.
  • Encourage effective teamwork and booking of appointments.
  • Complete any reasonable duties requested by the Reception Management Team.

 

Customer Service 

  • Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.
  • Deal with all enquiries in person, via email and on the telephone in a polite and professional manner.
  • Always be aware of patient confidentiality and data protection.
  • Inform Dentist of patient’s arrival.
  • Booking appropriate appointments.
  • Taking & receipting of all monies.
  • Maintain and accurately file records and update information from patients.
  • Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed.
  • Ensure patients receive all necessary paper work and all forms are signed and dated correctly.
  • Provide courtesy calls and send out appointments & reminders to patients.
  • Proactively deal with all complaints in line with company policy.
  • Be fully conversant with all emergency & evacuation procedures.
  • Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.

 

Business Focus

  •  Appropriately book appointments.
  • Constantly monitor the appointment book to maximise available appointment time.
  • Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments.
  • Make courtesy calls to avoid failure to attend appointments.
  • Ensure all monies are taken for treatment.
  • Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day.
  • Report any equipment breakdowns immediately to the office manager.
  • Assist with the compiling of reports and records on practice performance.
  • Be aware of all company policies and procedures to ensure compliance.

 

Environment

  • Ensure that the reception area is clean and tidy at all times.
  • Ensure waiting areas, toilets, corridors; stairs and immediate external areas are kept tidy and free of hazards.
  • Always be vigilant and always report any problem or concerns to the reception management team immediately.

 

Specific job skills required

  • Excellent customer care and communication skills.
  • The ability to communicate effectively at all levels.
  • Good at working as part of a team.
  • Able to deliver clear and accurate information.
  • Excellent telephone manner.
  • Ability to use MS Office applications and operate a computer based system.
  • Excellent numeracy and accurately deal with and balance money.
  • Use own initiative and work proactively.

 

Key Competencies

  • Customer focus
  • A good eye for detail and a desire to take responsibility
  • Communication
  • Team work
  • Deliver results while working under pressure
  • Planning and control
  • Decision making

 

Please send your CV and covering letter by email to Debbie Watson, Reception Manager debbie.watson@dh-dental.co.uk

 Closing date for applications 20th March 2020