Recruitment: We currently have 2 vacancies

Full time Registered Dental Nurse and Full time Patient Advsior

About Devonshire House:

Devonshire House Dental Practice is one of the country’s leading Dental Practices and was awarded Best Practice in the UK 2015. We offer specialist Prosthodontic, Periodontic, Orthodontic and Endodontic treatments in our main nine surgery practice and our two surgery satellite practice, hand in hand with the full range of routine dental care.

Our Ethos:


At Devonshire House our high calibre team are committed to delivering excellent dentistry and customer service to our discerning patients; from the simplest matter to the most complex, our aim is to do everything superbly well.

We are passionate about our work and the ‘good thing’ that is Devonshire House. Our team are keen to work hard and pursue personal development and we have a single-minded approach to make every day at Devonshire House fun and active.

Full time Registered Dental Nurse

Full time 35-40 hours per week over 4 days (between the hours of 7.30am to 7.00pm) Plus occasional Saturdays by arrangement

Minimum hourly rate £11.25 - negotiable depending on skills and experience

The role:

We are looking to employ a further qualified dental nurse to work across all disciplines of dentistry that we offer at the practice. The successful candidate will be good natured, well presented and professional, meticulous, flexible to different working styles and team orientated. Above all you should be passionate and motivated about the profession.

You will be rewarded with a position that provides responsibility and the opportunity to work in a well-established private dental practice. This is a fantastic opportunity for dental nurses seeking an interesting, varied and rewarding position in Cambridge, in a practice that is continually evolving and will provide opportunities for personal development.


Essential requirements:

  • Certificate in Dental Nursing or NVQ Level 3:
  • Minimum 2 years’ experience
  • GDC certification
  • Working knowledge of HTM01-05
  • Own indemnity insurance
  • Full driving licence
  • Fluent English written and spoken
  • Basic computer skills (Word, Excel & Outlook)


Desirable requirements:

  • Experience of /or knowledge of implants
  • Knowledge of SOE (Exact) computer software package
  • Experience in Oral Surgery procedures, advanced restorative treatments, Orthodontic treatments
  • Sedation experience
  • Certificate of Oral Health

 

Benefits of working at Devonshire House:

  • Competitive salary
  • Pension scheme
  • Staff incentives after 1 year
  • Opportunity to work within a friendly working environment and experienced team.
  • Fully funded CPD training
  • Full uniform


Please send your CV and covering letter by email to the Nursing Manager gaynor.capon@devonshirehousedental.co.uk

Closing date for applications: Friday 21st Feb 2019.

 

 

Patient Advisor

Full time 35.75  hours per week over 4 days including 1 Saturday per month and 1 Bank Holiday Saturday per year

The role:

The Patient Advisor is the first contact point for patients and visitors to our practice. At all times the Patient Advisor should present a professional, friendly and polite manner. As part of the dental reception team the Patient Advisor role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals and values.

Responsibilities:

 Team

  • Provide positive support to all team members.
  • Report all issues of importance to the Reception Managers.
  • Encourage effective teamwork and booking of appointments.
  • Complete any reasonable duties requested by the Reception Management Team.


Customer Service

  • Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.
  • Deal with all enquiries in person, via email and on the telephone in a polite and professional manner.
  • Always be aware of patient confidentiality and data protection.
  • Inform Dentist of patient’s arrival.
  • Booking appropriate appointments.
  • Taking & receipting of all monies.
  • Maintain and accurately file records and update information from patients.
  • Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed.
  • Ensure patients receive all necessary paper work and all forms are signed and dated correctly.
  • Provide courtesy calls and send out appointments & reminders to patients.
  • Proactively deal with all complaints in line with company policy.
  • Be fully conversant with all emergency & evacuation procedures.
  • Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.

 

Business Focus

  • Appropriately book appointments
  • Constantly monitor the appointment book to maximise available appointment time.
  • Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments.
  • Make courtesy calls to avoid failure to attend appointments.
  • Ensure all monies are taken for treatment.
  • Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day.
  • Report any equipment breakdowns immediately to the office manager.
  • Assist with the compiling of reports and records on practice performance.
  • Be aware of all company policies and procedures to ensure compliance.

 

Environment

  • Ensure that the reception area is clean and tidy at all times
  • Ensure waiting areas, toilets, corridors; stairs and immediate external areas are kept tidy and free of hazards.
  • Always be vigilant and always report any problem or concerns to the reception management team immediately.

 

Candidate Profile:

Specific Job Skills

  • Excellent customer care and communication skills.
  • The ability to communicate effectively at all levels.
  • Good at working as part of a team.
  • Able to deliver clear and accurate information.
  • Excellent telephone manner.

 

Commercial Skills

  • Ability to use MS Office applications and operate a computer based system
  • Excellent numeracy and accurately deal with and balance money
  • Use own initiative and work proactively

 

Key Competencies

  • Customer focus
  • A good eye for detail and a desire to take responsibility
  • Communication
  • Team work
  • Deliver results while working under pressure
  • Planning and control
  • Decision making
  • Commercial focus

 

Please send your CV and covering letter by email to the Reception Manager jonathan.harman@devonshirehousedental.co.uk

Closing date for applications: Thurs 28th Feb 2019.