Advice for Patients Attending Devonshire House

The whole team at Devonshire House is working hard to ensure that your visit to the dental practice will be a pleasant, effective, and most importantly a safe experience. 

The procedures and protocols that were routinely part of safe delivery of dental care are already well developed and practiced at Devonshire House. With the COVID-19 pandemic, we have upgraded these routines to ensure that we are offering you the latest in safe dental environments. The risk of virus particle contamination is managed carefully in all areas of the building and surgeries.

If you are unwell for any reason it is better to not come to the Dental Practice. If you suspect you have symptoms of COVID-19 please stay at home and follow NHS guidance.

If you are awaiting a PCR test result, please contact us to rearrange your appointment.


How we will look after you before, during and after your visit  

Before your appointment:

  • Our reception team will call you to complete as much of the necessary administration as possible before your visit.

Preparation at home:

In order to reduce time spent in communal areas at Devonshire House we kindly ask you to:

  • Clean your teeth at home as it will not be possible for you to do so at Devonshire House.

  • Ideally we would prefer that you do not use the Devonshire House toilet facilities but if that is not possible, please do so before your appointment and avoid using our facilities afterwards.

  • Order any oral health supplies from home via phone or email so that we can have them ready for you to collect after your appointment. 

  • Complete any paperwork at home and have it ready to hand to our Receptionist on arrival.

  • Do not bring anyone with you if this can be avoided. If a family member drives you to the practice, they should wait in the car; we will of course welcome carers who may need to accompany you.

  • Please come with adequate clothing for a chilly environment even on a warm day. Our team will be wearing extra layers of PPE and the room may be much cooler than normal.

  • We ask that you please pay for your appointment before you leave the practice. We only accept card payments at this time.

On Arrival:

  • Try to arrive in a cool and calm fashion. Don’t run, rush or cycle too fast to your appointment as your body temperature will be raised and you would appear feverish which could prevent you from being treated.

  • On arrival in the car park, phone us to say you have arrived and please stay in your car. Our reception team will be happy to advise you on how to proceed or a team member will come out to your vehicle to greet you.  

  • If you do not have a vehicle to wait in, on a bad weather day you will be invited to wait in our sitting room where socially distanced seating is available together with hand sanitiser. You are required to wear your mask while you wait.

  • Before your appointment, your temperature will be taken at reception using a contactless thermometer. If you are feverish we will ask you to rebook your appointment for two weeks’ time.

  • You will be given a mask to wear and asked to use a hand sanitiser rub. You will notice that our Reception team are now behind a screen to protect their work environment.

  • Many of us looking after you will also be wearing various levels of PPE but we are likely to be wearing a mask as we greet you. This is because we will be closer than 2m.


Your Appointment:

  • Your dental surgery will have been prepared to provide a safe environment for you.

  • We will ask you to place your personal belongings in a plastic box or on a chair.

  • You will be given an extra large dental bib to protect your clothes plus a tissue to hold throughout the appointment so you are prepared to catch any sneezes or coughs which will help keep the surgery environment clean.

  • We have added air purifying units to our surgeries which add a bit of background noise to the room, and your dentist and nurse will be speaking through their masks so please let us know if you are unable to hear us clearly.

  • We will ask you to remove your mask and put it in the bag provided. 

  • We will provide you with a mouthwash to rinse with for 1 minute before starting treatment.

  • At the end of your procedure you will be offered the usual mouthwash and asked to put your facemask back on before leaving the surgery. Please continue to wear your mask until you have left the building.

  • We will ask you to go to reception to pay using your debit or credit card.

  • We will call you shortly after your appointment to arrange your next appointment and will email or post treatment plans to you.

We have just had our first dental checkups since the Covid pandemic hit and were favourably impressed by all the new procedures and equipment Devonshire House have put in place for staff and patient safety. Despite all the new equipment and safety protocols, it all felt under control and relaxed rather than anxious. Our checkups were done very quickly and efficiently and with Devonshire House’s customary friendliness. We have full confidence that they’ve nailed the “new normal” Covid procedures. They’ve been named the best dental practice in national surveys, and they continue to achieve the highest standards. A hugely impressive investment in safety yet without feeling in any way 'rule-bound'.