Advice for Patients Attending Devonshire House

The whole team at Devonshire House continues to work hard to ensure that your visit to the dental practice will be a pleasant, effective, and most importantly a safe experience. 

The procedures and protocols that were routinely part of safe delivery of dental care are already well developed and practiced at Devonshire House. With the COVID-19 pandemic, we have upgraded these routines to ensure that we are offering you the latest in safe dental environments. The risk of virus particle contamination is managed carefully in all areas of the building and surgeries.

If you are unwell for any reason it is better to not come to the Dental Practice. If you suspect you have symptoms of COVID-19 please reschedule your appointment.


How we will look after you before, during and after your visit  

Before your appointment:

  • Our reception team will call you to complete as much of the necessary administration as possible before your visit.

Preparation at home:

We encourage you to:

  • Visit the bathroom and clean your teeth at home before attending your appointment.

  • Complete any paperwork at home and have it ready to hand to our Receptionist on arrival.

  • Do not bring anyone with you if this can be avoided. If a family member drives you to the practice, they should wait in the car; we will of course welcome carers who may need to accompany you.

  • Please come with adequate clothing for a chilly environment even on a warm day. 

  • We ask that you please pay for your appointment before you leave the practice. We only accept card payments at this time.

On Arrival:

  • On arrival in the car park, phone us to say you have arrived and please stay in your car. Our reception team will be happy to advise you on how to proceed or a team member will come out to your vehicle to greet you.  
  • If you do not have a vehicle to wait in, on a bad weather day you will be invited to wait in our sitting room where socially distanced seating is available together with hand sanitiser.

  • You are not required to wear a mask, however masks will be available if you wish to do so.

  • Many of us looking after you may still choose to wear a mask. 


Your Appointment:

  • Your dental surgery will have been prepared to provide a safe environment for you.

  • We will ask you to place your personal belongings in a plastic box.

  • You will be given an extra large dental bib to protect your clothes plus a tissue to hold throughout the appointment so you are prepared to catch any sneezes or coughs which will help keep the surgery environment clean.

  • We continue to use air purifying units in our surgeries which add a bit of background noise to the room, and your dentist and nurse will be speaking through their masks so please let us know if you are unable to hear us clearly.

  • If you are wearing a mask, we will ask you to remove it and put it in the bag provided. 

  • We will provide you with a mouthwash to rinse with for 1 minute before starting treatment.

  • At the end of your procedure, you will be offered the usual mouthwash.

  • We will ask you to go to reception to settle your fee and book any further appointments

Devonshire House is the best dental practice I've ever come across. They do amazing work on teeth, and their attention to hygiene during covid has been exemplary. They have stayed open and made very sure everyone has been kept safe during appointments. I cannot recommend them highly enough.

We have just had our first dental checkups since the Covid pandemic hit and were favourably impressed by all the new procedures and equipment Devonshire House have put in place for staff and patient safety. Despite all the new equipment and safety protocols, it all felt under control and relaxed rather than anxious. Our checkups were done very quickly and efficiently and with Devonshire House’s customary friendliness. We have full confidence that they’ve nailed the “new normal” Covid procedures. They’ve been named the best dental practice in national surveys, and they continue to achieve the highest standards. A hugely impressive investment in safety yet without feeling in any way 'rule-bound'.