The procedures and protocols that were routinely part of safe delivery of dental care are already well developed and practiced at Devonshire House. With the COVID-19 pandemic, we have upgraded these routines to ensure that we are offering you the latest in safe dental environments. The risk of virus particle contamination is managed carefully in all areas of the building and surgeries.
If you are unwell for any reason it is better to not come to the Dental Practice. If you suspect you have symptoms of COVID-19 please stay at home and follow NHS guidance.
Before Your First Appointment
Our reception team will call you to complete as much of the necessary administration as possible before your visit and you will be asked to complete a medical health form prior to your appointment. They will confirm who will be treating you and which practice your appointment will be at as well as the date and time.
Preparation at home:
In order to reduce time spent in communal areas at Devonshire House we kindly ask you to:
Clean your teeth at home as it will not be possible for you to do so at Devonshire House.
Ideally we would prefer that you do not use the Devonshire House toilet facilities but if that is not possible, please do so before your appointment and avoid using our facilities afterwards.
Complete any paperwork at home and have it ready to hand to our Receptionist on arrival.
Do not bring anyone with you if this can be avoided. If a family member drives you to the practice, they should wait in the car; we will of course welcome carers who may need to accompany you.
Please come with adequate clothing for a chilly environment even on a warm day. Our team will be wearing extra layers of PPE and the room may be quite cool.
At Devonshire House
Try to arrive in a cool and calm fashion. Don’t run, rush or cycle too fast to your appointment as your body temperature will be raised and you would appear feverish which could prevent you from being treated.
On arrival in the car park, phone us to say you have arrived and please stay in your car. Reception team will be happy to advise you on how to proceed or a team member will come out to your vehicle to greet you.
If you do not have a vehicle to wait in, on a bad weather day you will be invited to wait in our sitting room where socially distanced seating is available together with hand sanitiser. You are required to wear your mask while you wait.
Before your appointment, your temperature will be taken at reception using a contactless thermometer. If you are feverish we will ask you to rebook your appointment for two weeks’ time.
You will be given a mask to wear and asked to use a hand sanitiser rub. You will notice that our Reception team are behind a screen to protect their work environment.
Many of us looking after you will also be wearing various levels of PPE but we are likely to be wearing a mask as we greet you. This is because we will be closer than 2m.
Keeping you safe during your examination:
Your dental surgery will have been prepared to provide a safe environment for you.
We will ask you to place your personal belongings in a plastic box or on a chair.
You will be given an extra large dental bib to protect your clothes plus a tissue to hold throughout the appointment so you are prepared to catch any sneezes or coughs which will help keep the surgery environment clean.
We have added air purifying units to our surgeries which add a bit of background noise to the room, and your dentist and nurse will be speaking through their masks so please let us know if you are unable to hear us clearly.
We will ask you to remove your mask and put it in the bag provided.
You will be provided with a mouthwash to rinse with for 1 minute and asked to put your facemask back on before leaving the surgery.
Please continue to wear your mask until you have left the building.
We will ask you to go to reception to pay using your debit or credit card.
What will my dentist do during my dental examination?
Your actual examination will be more about getting to know you and listening to your dental concerns unless you require urgent treatment.
We will call you shortly after your appointment to arrange your next visit and will email or post treatment plans to you with detailed information about time scales and fees.
I was very impressed with your Covid arrangements and the personal welcome at my car, and I greatly enjoyed the friendly banter with Ian and his lovely assistant, together with the good advice given. It was a pleasant experience - something not often said after such a visit. The follow-up written report and treatment plan arrived the next day and were very impressive.
I found the whole experience very efficient and helpful from Covid precautions to the appointment, reports, and general conduct of everyone involved. Congratulations.
Excellent virus protection arrangements. Professional dental treatment. 5*
Excellent service and all the precautions regarding the coronavirus circumstances were very thoughtfully and thoroughly undertaken.
Extremely well organised and detailed Covid response, I was nervous as this was my first outing since March, but was very impressed by the lengths Devonshire House went to minimise risks.
We have just had our first dental checkups since the Covid pandemic hit and were favourably impressed by all the new procedures and equipment Devonshire House have put in place for staff and patient safety. Despite all the new equipment and safety protocols, it all felt under control and relaxed rather than anxious. Our checkups were done very quickly and efficiently and with Devonshire House’s customary friendliness. We have full confidence that they’ve nailed the “new normal” Covid procedures. They’ve been named the best dental practice in national surveys, and they continue to achieve the highest standards. A hugely impressive investment in safety yet without feeling in any way 'rule-bound'.